We went to Iowa, it was good, and we have returned. I’ll fill all that in later, but first a brief word about how the business and operations plan known as United Airlines (UA) is actually a house of cards made from turds that will never again enjoy my patronage.
The day before our departure I log onto the UA website to check in online. I enter our confirmation code, and their webpage spits me out. I enter our confirmation code, and it spits me out. I enter our confirmation code, and it spits me out. I ring their 1-800 number and wait…
“Sorry, you are traveling with an infant, so you are required to check in at the counter”OK, that’s fine, but it would have been good to know an hour, and much frustration, ago. It’s a noon flight, and since we are flying internationally we need to arrive 3 hours in advance. That sees us driving across town in peak hour so I add some more time. The kids are kids, so there is some more time added again. So, I roll out of bed at 6am, with the family following soon after, in order to catch out noon flight. We make it to the airport just after 9am - as required - to check in at the counter with our infant (aka Lillian) – as required. All the check in counters are staffed, except United. Instead, United has a small sign that simply reads ‘Back at 10am, please use kiosks to check in’.
Of course we are traveling with an infant and cannot use the kiosks. We wait. OK, I actually fume, but it looks a lot like waiting.
At 10am a single suitable po-faced women arrives to open the counter. She takes our details and issues our boarding passes for the Ottawa/Chicago flight, but explains that she can only get three of us onto the Chicago/Des Moines flight. After I imagined some random violence and recalled a certain Southpark episode, I wondered how exactly she expected us to divide the 3 seats between myself, Jane (non-driver) , Thomas (3yrs old) and Lillian (non-seated infant). Luckily, when we arrived in Chicago the people at that gate were able to get us all onto the flight. So ultimately, we made it from Ottawa to Des Moines on time, as planned and together. And so did our luggage (2 bags), though they charged us $40 each way for the temerity of taking luggage.
I have been flying United on a semi-regular basis since I was in the 5th grade, and I remember it not sucking. So much for memories.